|Iacobucci HF Group products have been designed for the most demanding customers, reason why the company has organized a top class dedicated department which can provide the highest level of customer service for all its exclusive products. In case of assistance, a dedicated contact centre, can provide an efficient, fast and exclusive service relying on a team of highly qualified professionals trained in accordance with aviation customer service standards.
Iacobucci team takes care individually of each customer issues from the beginning to the complete resolution satisfying all possible needs. In the rare event of an issue occurring the Group professionals commit to investigate immediately and keep the client informed as long as the request is resolved. A dedicate team manages all concerns immediately and keep the customers aware of the full process step by step. To continue the focus on customer satisfaction, Iacobucci HF Group has established a unique experience of customer support with an increased number of repair stations worldwide (with the latest agreement with LUFTHANSA Technik inTulsa USA to service the U.S. market).